Nonviolent Communication

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"Connecting with Compassion" is a way of asking another human being "What is alive in you?" This question is at the crux of connecting, leading with your heart to engage in conversation for change. Seeking a genuine human connection? Longing to make real friends and be heard as who we are with authenticity and mutual respect?  Curious to learn about the ways we communicate, how our emotional brain works and consider strategies to live with more compassion, grace, and connection …

Welcome to Nonviolent Communication. Often called Compassionate Communication, NVC is a process developed by Dr. Marshall Rosenberg beginning in the 1960’s;  is a technique for clear, empathic, nonjudgmental communications proceeding through four areas of focus: observation -"objectively describing what is going on without using evaluation, moralistic judgment, interpretation or diagnosis"; feelings - "saying how you feel (emotions and body sensations) about what you have observed without assigning blame"; needs "the basic human needs that are or not being met and are the source of feelings"; and request "clear request for actions that can meet needs"; taught as a process of communication to improve compassionate connections to others, it has also been interpreted as a spiritual practice, a set of values, a parenting technique, an education method and a worldview. NVC is taught as a process of communication to improve compassionate connection – to speak and hear what is alive in the other and within ourselves = self-empathy

“… an easy to grasp the effective method to get at the roots of violence and pain peacefully. By examining the unmet needs behind what we do and say.   NVC helps reduce hostility, heal pain, and strengthen professional and personal relationships.” – Marshall Rosenberg

You might ask, Why is NVC relevant to our communities? Why learn this method of communication? What difference does NVC really make?  The folks at NVC Academy answers this question for us in "Key Assumptions and Intentions of NVC":

"I. Assumptions Underlying the Practice of Nonviolent Communication

The following are key assumptions that NVC practice is based on. Many traditions share these assumptions; NVC gives us concrete, powerful tools for putting them into practice. When we live based on these assumptions, self-connection and connection with others become increasingly possible and easy.

  1. All human beings share the same needs: We all have the same needs, although the strategies we use to meet these needs may differ. Conflict occurs at the level of strategies, not at the level of needs. 
  2. Our world offers sufficient resources for meeting everyone's basic needs: The scarcity experienced by so many people arises because we have not designed our social structures to meet everyone's needs. We can attribute any apparent scarcity to a current systemic limitation, a crisis of imagination, or a lack of skills for fostering connection. 
  3. All actions are attempts to meet needs: Our desire to meet needs, whether conscious or unconscious, underlies every action we take. We only resort to violence or other actions that do not meet our own or others' needs when we do not recognize more effective strategies for meeting needs. 
  4. Feelings point to needs being met or unmet: Feelings may be triggered but not caused by others. Our feelings arise directly out of our experience of whether our needs seem to us met or unmet in a given circumstance. Our assessment of whether or not our needs are met almost invariably involves an interpretation or belief. When our needs are met, we may feel happy, satisfied, peaceful, etc. When our needs are not met, we may feel sad, scared, frustrated, etc. 
  5. All human beings have the capacity for compassion: We have an innate capacity for compassion, though not always the knowledge of how to access it. When we are met with compassion and respect for our autonomy, we tend to have more access to our own compassion for ourselves and for others. Growing compassion contributes directly to our capacity to meet needs peacefully. 
  6. Human beings enjoy giving: We inherently enjoy contributing to others when we have connected with our own and others' needs and can experience our giving as coming from choice. 
  7. Human beings meet needs through interdependent relationships: We meet many of our needs through our relationships with other people and with nature, though some needs are met principally through the quality of our relationship with ourselves and for some, with a spiritual dimension to life. When others' needs are not met, some needs of our own also remain unmet. 
  8. Human beings change: By virtue of the constantly unfolding nature of needs and strategies to meet them, all of us are dynamic processes, not static entities. 
  9. The choice is internal: Regardless of the circumstances, we can meet our need for autonomy by making conscious choices based on awareness of needs. 
  10. The most direct path to peace is through self-connection: Our capacity for peace is not dependent on having our needs met. Even when many needs are unmet, meeting our need for self-connection can be sufficient for inner peace. 

II. Key Intentions when Using Nonviolent Communication

We hold the following intentions when using NVC because we believe that they help us contribute to a world where everyone’s needs are attended to peacefully.

Open-Hearted Living

  1. Self-compassion: We aim to release all self-blame, self-judgments, and self-demands, and meet ourselves with compassion and understanding for the needs we try to meet through all our actions.
  2. Expressing from the heart: When expressing ourselves, we aim to speak from the heart, expressing our feelings and needs, and making specific, do-able requests.
  3. Receiving with compassion: When we hear others, we aim to hear the feelings and needs behind their expressions and actions, regardless of how they express themselves, even if their expression or actions do not meet our needs (e.g. judgments, demands, physical violence).
  4. Prioritizing connection: We aim to focus on connecting open-heartedly with everyone’s needs instead of seeking immediate and potentially compromised solutions, especially in challenging situations.
  5. Beyond "right" and "wrong": We aim to transform our habit of making "right" and "wrong" assessments (moralistic judgments), and to focus instead on whether or not human needs appear met (need-based assessments). 

Choice, Responsibility, Peace

  1. Taking responsibility for our feelings: We aim to connect our feelings to our own needs, recognizing that others do not have the power to make us feel anything. This recognition empowers us to take action to meet our needs instead of waiting for others to change. 
  2. Taking responsibility for our actions: We aim to recognize our choice in each moment, and take actions that we believe will most likely meet our needs. We aim to avoid taking actions motivated by fear, guilt, shame, desire for reward, or ideas of duty or obligation.
  3. Living in peace with unmet needs: We aim to work with our feelings when we experience our needs as unmet, connecting with the needs rather than insisting on meeting them.
  4. Increasing capacity for meeting needs: We aim to develop our internal resources, particularly our NVC skills, so we can contribute to more connection and greater diversity of strategies for meeting needs.
  5. Increasing capacity for meeting the present moment: We aim to develop our capacity to connect in each moment with our own and others' needs and to respond to present stimuli at the moment instead of through static stories about who we and others are. 

Sharing Power (Partnership)

  1. Caring equally for everyone’s needs: We aim to make requests and not demands, thus staying open to the other's strategies to meet their needs. When hearing a "No" to our request, or when saying "No" to another’s request, we aim to work towards solutions that meet everyone’s needs, not just our own, and not just the other person’s.
  2. Protective Use of force: We aim to use the minimum force necessary in order to protect, not to educate, punish, or get what we want without the other’s agreement, and only in situations where we find that dialogue fails to meet an immediate need for physical safety. We aim to return to dialogue as soon as we have re-established a sense of physical safety."

Courtesy of Miki Kashtan and Inbal Kashtan ©Copyright 2017, NVC Academy, LLC, All Rights Reserved

For the record, I am not a Certified NVC Trainer. I am actively engaged in the practice of using NVC in my community, with my clients, and routinely participate in NVC training.

Resources to learn more about NVC:

Nonviolent Communication: A Language of Life 3rd Edition by Marshall Rosenberg

Nonviolent Communication Companion Workbook by Lucy Leu

Dian Killian, Ph.D. Trainer, Coach, and Consultant, Work Collaboratively, LLC

The Fearless Heart Blog If you like reading blogs, try Miki Kashtan, an international NVC organizer and trainer, provides inspiration and tools for sharing NVC and deepening your practice.

NVC Training dynamic overview:

Tom Bond– A year-long course The Compassion Course – July to July – explores NVC through weekly email workshops and monthly phone conversations.

http://Nonviolent Communication Companion Workbook